1. Privacy-First Commitment
At VIVA Lights, we respect your privacy and are committed to protecting your personal data. Our consultation process is designed privacy-first: at the initial estimate stage, we intentionally ask only for property photos and general contact details. We ask that you do not provide your residential street address until you have reviewed and approved your initial estimate and wish to arrange an on-site assessment.
2. Information We Collect
When you contact us or request a free estimate through our website, we may collect:
- Contact Information: Your name, email address, and phone number.
- Property Details: General property type (residential home, townhouse, commercial building) and optional general suburb/area.
- Photographs: Photos of your building roofline, eaves, or exterior areas that you upload to help us prepare an initial estimate.
- Project Requirements: Your preferred lighting styles, intended applications, and any special requests.
3. How We Use Your Information
We use your information strictly to:
- Assess your lighting requirements and prepare your customized initial price estimate.
- Communicate with you regarding your enquiry, site assessment, firm quotation, or installation booking.
- Configure, test, and provide ongoing technical support and software updates for your lighting system.
- Maintain compliance with applicable safety, consumer protection, and industry standards.
4. Photo Handling and Data Security
Any photographs you share with us are used solely by our estimation and installation team to evaluate roofline dimensions and mounting requirements. We do not sell, rent, or share your personal details or property photographs with unauthorized third parties.